Privacy

Consumer Health Data Privacy Policy

Last updated: November 2, 2026

This policy explains how Sylora collects, uses and shares consumer health data, as defined by the Washington My Health My Data Act and similar laws in Nevada and other U.S. states. It supplements our Privacy Policy.

What we collect

When you take our skin consultation, we collect your answers about how your skin looks and feels, your skin type, your routine and related habits. Some of these answers may count as consumer health data. If you choose to, you can also upload a photo of your skin at the end of the consultation (see “Optional photo” below).

Why we collect it

We use your answers only to show you a skincare routine suggestion on the results screen. We don't use them for advertising.

Consent

We ask for your consent before the first skin question. You can stop the consultation at any time.

Sharing

We don't sell consumer health data. We don't share your answers with advertising platforms. We only share data with service providers that help us run our store (for example our e-commerce platform), and only as needed to provide the service.

Storage

Your answers are processed only in your browser to show your result. We don't save them to your order or your account, and they are not sent to us – except the name of the matched cream, which is stored together with your photo if you choose to upload one. They are cleared when you close or reload the page. Our store records which step of the consultation was reached (for example the question number), but not your answers.

Optional photo

At the end of the consultation you can upload a photo of your skin. This is optional and only happens if you tick a separate consent box (it is not pre-selected) and choose a photo. You can skip this step.

What we store: the photo, a random quiz ID, the date and time, the version of the consent text you agreed to, and the name of the cream your answers matched. We remove location and camera data (EXIF/GPS) from the photo before storing it. We don't store your name or email with the photo. If you place an order, the quiz ID is added to your order so we can link the photo to it.

Why: so our team can look at your photo and better understand your skin concern. Your cream recommendation is based only on your answers – the photo does not change it. We don't use the photo for advertising, we don't sell it and we don't share it with advertising platforms or other third parties.

Who can see it: only the Sylora team. The photo is stored on our own protected server and is not publicly accessible.

How long: we delete the photo automatically after 90 days at the latest.

Deletion: you can ask us to delete your photo at any time by emailing contact@syloraskin.com. If you can, include the date you took the quiz so we can find it.

Your rights

You can ask to access or delete your consumer health data and withdraw your consent. Contact us via our contact form. We'll respond within the time required by law.