Refund policy

Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, the item must be:

  • unopened and unused, with the original seal intact

  • in its original packaging

  • accompanied by the receipt or other proof of purchase

To initiate a return, please contact us at contact@syloraskin.com.

After your request is reviewed, our customer support team will provide you with the return address.

Return Shipping Costs

Customers are responsible for all return shipping costs.
Packages sent without a prior return request will not be accepted.

Restocking Fee

All approved returns are subject to a 25% restocking fee, which will be deducted from your refund.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective or damaged, or

  • you received the wrong item

We will evaluate the issue and resolve it promptly.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned.

We also do not accept returns for sale items or gift cards.

If you are unsure about a specific item, feel free to contact us.

Subscriptions / Discount Memberships

Please note that subscriptions, auto-renew plans, and items purchased under subscription discount programs are non-refundable.

Because subscribers receive significant price reductions and exclusive benefits:

  • subscription purchases cannot be returned

  • subscription charges cannot be refunded

  • cancellations only affect future billing periods

No refunds will be issued for past subscription payments.

Exchanges

If you want a different item, the fastest method is:

  1. Initiate and send back the item according to the return process

  2. Once approved, place a new order separately

Your Statutory Rights

This policy does not limit any rights you have under the consumer laws of your country. In particular, customers in the United Kingdom may cancel within 14 days of delivery (this does not apply to sealed cosmetic products that have been unsealed), and customers in Australia have guarantees under the Australian Consumer Law that cannot be excluded.

Refunds

After we receive and inspect your return, we will notify you of approval or rejection.

If approved, the refund (minus the 25% restocking fee, where permitted by law) will be processed to your original payment method within 10 business days.

Please note that banks or credit card providers may require additional time to complete the refund.

If more than 10 business days have passed since your return was approved, please contact us at contact@syloraskin.com.