Questions? Answered.
Our creams
What is Balance Cream?
A daily face cream for oily and combination skin that's prone to the occasional blemish. It's a cosmetic, not a medicine.
Is it an acne treatment?
No. Balance Cream is a cosmetic cream and isn't intended to treat or prevent any skin condition. If you have persistent, painful or severe breakouts, please see a doctor or dermatologist.
How do I use it?
After cleansing in the evening, apply a thin layer – start every other evening for the first weeks. In the morning, use sunscreen. Patch test first if your skin is sensitive.
When will I notice a difference?
Skin changes gradually. Use your routine consistently for 8–12 weeks before you judge how your skin looks and feels. Everyone's skin is different.
What's in it?
The full ingredient list will be on the product page as soon as the manufacturer has confirmed it.
Pregnant, breastfeeding or using prescription skincare?
Please ask your doctor before starting any new skincare product in these situations.
Orders & returns
How much is shipping?
Shipping is free on every order. Details: Shipping policy.
Where is my order?
You'll get a tracking link by email when your order ships. You can also check it on our Track your order page.
Can I return my order?
Please see our Refund policy for returns and refunds in your country.
I had a reaction to a product. What should I do?
Stop using it, and see a doctor if needed. Then let us know via the contact form (topic “Report a reaction / product concern”) so we can look into it.
Which payment methods do you accept?
All payment methods shown at checkout. Payments are processed securely by Shopify.